Case Study: Akwaaba Bed and Breakfast Inns
Industry: Hospitality • Location: Multiple States
Service: HR Setup & Compliance • Plan: Survive Plan
Client Background
Akwaaba Bed and Breakfast Inns is a premier collection of upscale inns rooted in cultural elegance and warm hospitality. With locations across several U.S. cities, the brand is renowned for crafting intimate, luxury stays that celebrate African American heritage, creativity, and comfort.
But behind the charming guest experiences was a business that, like many small, heart-led companies, had big dreams but no formal HR infrastructure to support sustainable growth.
The Challenge
When Akwaaba approached HR MOM, they were in the early stages of formalizing their team structure. Though their staff was growing and their operations expanding, the business lacked foundational HR documents and systems. There was:
- No formal Employee Handbook
- Missing or incomplete onboarding documents
- No internal compliance check-ins
- And an overall feeling of uncertainty when it came to HR policies
The team was operating with the best intentions, but without guidance, they were vulnerable to risks and inconsistencies.
“We were just guessing and hoping we were doing things right.”
— Akwaaba Team
Akwaaba needed more than templates, they needed a trusted partner to walk alongside them and build from the ground up.
Our Approach: HR MOM’s Survive Plan in Action
We came on board as an embedded HR partner through our Survive Plan, our signature offering for small businesses seeking to get compliant, organized, and equipped with real HR systems.
Here’s what we did:
- Conducted a deep dive assessment of Akwaaba’s HR needs and legal gaps.
- Designed a fully customized Employee Handbook, tailored to their industry and multi-state requirements.
- Created a complete Onboarding Packet with essential legal documents, welcome materials, and team expectations.
- Reviewed state-specific laws to ensure compliance across all locations
- Delivered hands-on guidance, not just documents, we coached the leadership team through the “why” behind the policies.
- Empowered them with systems that reflect both their values and vision
The Transformation and Testimonial
What started as confusion and guesswork became clarity and confidence. Akwaaba now runs their HR processes like a seasoned company, with structure, documentation, and an HR mindset rooted in intention and protection.
“Working with HR MOM was a game-changer for Akwaaba. We were just starting out and had no idea what we needed in terms of HR support.
Dr. Green walked us through everything, from our employee handbook to onboarding.
Now, we have a system in place. It’s such a relief knowing we’re doing things the right way. I’d recommend HR MOM to any small business that’s just starting or even those who’ve been around for a while but want to get their HR in order.”
— Akwaaba Leadership Team
Results Summary
- Employee Handbook created & customized
- Onboarding documents prepared for new hires
- HR policies are aligned with state and federal laws
- The leadership team equipped to manage HR confidently
- Team morale and structure improved
Want to Build Your Business Like Akwaaba?
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